Publisher identification
- Company
- STEERO, Société par actions simplifiée (SAS)
- Registered office
- 144 avenue Charles de Gaulle, 92200 Neuilly-sur-Seine, France
- Registration
- RCS Nanterre 106 549 355
- SIRET (head office)
- 106 549 355 00019
- Intra-EU VAT
- FR00106549355
- Publication director
- Jacques Biette, President
1. Publisher and legal information
The Steero platform and the steero.io website are published by STEERO, a French société par actions simplifiée registered as set out in the table above. References to “Steero”, “we”, “us” or “our” mean that company; references to “you” mean the user of the platform or website.
Hosting is provided by [hosting provider, to confirm]. The domiciliation agent of the registered office is SOFRADOM. For any question regarding these conditions you may write to us at the postal address above or by email at legal@steero.io.
2. Scope and acceptance
By accessing the website or using the platform, you accept these General Conditions in full. Where Steero is provided to an organisation under a separate written agreement, that agreement prevails over these conditions in the event of conflict for the matters it covers. If you do not accept these conditions, you must not use the service.
3. Information we collect
We collect information you provide directly, information generated through your use of the platform, and technical information sent automatically by your device.
Log data. When you visit the website or use the platform, our servers may record information such as your IP address, browser type and version, the pages you visit, the time and date of each visit, and other diagnostic data used to operate and secure the service.
Personal and business information. We may collect identifying information such as your name, professional email address, employer, role, and the commercial deal data you and your organisation enter into or connect to the platform (for example CRM records, pricing inputs, offer files and deal outcomes).
4. Legitimate reasons for processing
We collect and process personal data only where we have a lawful basis to do so. Those bases include performance of a contract with you or your organisation, our legitimate interest in operating and improving the service, compliance with a legal obligation, and, where required, your consent. We process only the data reasonably necessary to provide and secure the service.
5. Collection and use of information
We may use the information we collect to:
- provide, operate and maintain the platform and website;
- generate the pricing, configuration and negotiation recommendations that are the core of the service;
- personalise the experience and improve recommendation quality over time;
- communicate with you about the service, including support and administrative messages;
- run analytics to understand and improve performance; and
- comply with our legal obligations and enforce our agreements.
6. Security of your information
We retain personal data in a commercially acceptable manner and apply technical and organisational measures designed to protect it against loss, theft, and unauthorised access, disclosure, copying, use or modification. No method of transmission or storage is fully secure, however, and we cannot guarantee absolute security. You are responsible for keeping your access credentials confidential.
7. How long we keep your information
We keep personal data only for as long as necessary for the purposes set out in these conditions, including for the duration of your or your organisation’s use of the service, and thereafter for any period required to comply with our legal obligations, resolve disputes and enforce our agreements. When data is no longer required, we delete or anonymise it.
8. Children’s privacy
The platform is a professional tool intended for business users. It is not directed at children and we do not knowingly collect personal data relating to children. If you believe a child has provided us with personal data, please contact us so we can remove it.
9. Disclosure to third parties
We may share personal data with trusted service providers who process it on our behalf to operate the service (for example hosting, infrastructure and analytics providers), in each case under appropriate contractual safeguards. We may also disclose information where required by law, to protect our rights, or in connection with a corporate transaction such as a merger or acquisition. We do not sell your personal data.
10. International data transfers
Personal data may be processed in countries other than the one in which it was collected. Where we transfer data outside the European Economic Area, we rely on appropriate safeguards such as the European Commission’s standard contractual clauses or an adequacy decision, so that your data continues to benefit from an equivalent level of protection.
11. Your rights and controlling your personal data
Subject to applicable law, you have rights over the personal data we hold about you. Where you provide personal data relating to others, you confirm you have their consent to do so. You may ask us not to use your information for marketing purposes at any time. The sections below describe the principal rights available to you under the GDPR.
12. Right to erasure
You may request that we delete the personal data we hold about you where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where you object to processing and there is no overriding legitimate ground. We may retain data where required to meet a legal obligation or to establish, exercise or defend legal claims.
13. Right to restriction of processing
You may ask us to restrict the processing of your personal data, for example while the accuracy of the data or the lawfulness of the processing is being verified. When processing is restricted, we will store the data but not otherwise use it without your consent, except as permitted by law.
14. Right to data portability
Where processing is based on your consent or on a contract and is carried out by automated means, you may ask to receive the personal data you provided to us in a structured, commonly used and machine-readable format, and to have it transmitted to another controller where technically feasible.
15. Right to object
You may object, on grounds relating to your particular situation, to processing carried out on the basis of our legitimate interests. Where we process personal data for direct marketing, you may object at any time, after which we will stop such processing.
16. Automated decisions and profiling
Steero uses artificial intelligence to analyse deal context and generate pricing, configuration and negotiation recommendations. These recommendations are decision support: a person, the sales representative or their organisation, remains in control of every commercial decision, and no legally or similarly significant decision about you is taken solely by automated means. Where automated processing of your personal data does occur, you may request human intervention, express your point of view and contest the outcome.
17. Exercising your rights
To exercise any of these rights, contact us using the details in the Contact section. We will respond within a reasonable period and in any event within the time limits set by applicable law. We may ask you to verify your identity before acting on a request. If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the French data protection authority (CNIL).
19. Limits of this policy
The website and platform may contain links to external sites that we do not operate. We have no control over, and are not responsible for, the content or privacy practices of those third-party sites, and this policy does not apply to them.
20. Changes to these conditions
We may update these General Conditions from time to time to reflect changes in our practices or for legal reasons. The version in force is the one published on this page, identified by the “Last updated” date above. Significant changes will be communicated by appropriate means. Your continued use of the service after a change takes effect constitutes acceptance of the revised conditions.
21. Contact
For any question about these General Conditions or about how we handle your personal data, please contact us:
STEERO
144 avenue Charles de Gaulle, 92200 Neuilly-sur-Seine, France
Email: legal@steero.io